Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, book a pickup, submit a contact form, inquire about our services, or otherwise communicate with Scott’s Rubbish Removal.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Property or service address
• Company or organization name
• Information about your junk removal or clean-out project
• Information about the property or space requiring service
• Information about the type or volume of items requiring removal
• Preferred service date or scheduling information
• Information included in your inquiry or message
• Photos or other files you voluntarily provide
• Payment or billing information where applicable
• Other information you voluntarily provide

Our online contact form requests your full name, phone number, email address, and organization name where applicable.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

Scott’s Rubbish Removal may collect and use personal information for purposes including:

• Responding to inquiries and requests
• Providing information about our junk removal and rubbish collection services
• Preparing free estimates and quotes
• Understanding the type and scope of a removal project
• Determining appropriate equipment, staffing, and service requirements
• Scheduling pickups, clean-outs, and other services
• Communicating with customers and prospective customers
• Coordinating residential, commercial, rental property, estate, and construction clean-outs
• Reviewing photographs or other project information
• Processing payments where applicable
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Preventing fraud, misuse, or unauthorized access
• Protecting the security and integrity of our website and systems
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare a quote, schedule a pickup, or provide requested services.

Disclosure of Personal Information

Scott’s Rubbish Removal does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide junk removal services, process requests, or conduct our business. This may include disclosure to:

• Employees and representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, scheduling, and other service providers
• Payment processors where applicable
• Recycling facilities, disposal facilities, donation organizations, or other service providers where reasonably necessary to provide requested services
• Contractors or project partners where reasonably necessary to complete requested services
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Online Forms, Quote Requests, and Project Information

If you submit an inquiry or request a free estimate through our website, the information you provide may be used to understand your removal needs, determine the scope of the project, prepare an estimate, schedule a pickup, and communicate with you.

If you voluntarily provide photographs or other project information, these materials may be reviewed to help understand the type, quantity, location, or accessibility of items requiring removal.

Please only provide photographs and information that are reasonably necessary for your inquiry and avoid including unnecessary personal or sensitive information.

We may retain information submitted through online forms and other communications for reasonable business, communication, service, record-keeping, and legal purposes.

Estate and Rental Property Clean-Outs

Scott’s Rubbish Removal provides estate clean-up and rental unit clean-out services. These services may involve personal belongings, paperwork, furniture, appliances, and other items belonging to customers, tenants, former occupants, or estates.

If you contact us regarding an estate or rental property, information you provide may be used to coordinate the clean-out, communicate with the appropriate property owner, manager, representative, executor, or other authorized individual, and provide the requested services.

Customers should avoid providing unnecessary personal information belonging to other individuals when submitting an online inquiry.

Responsible Disposal and Recycling

Scott’s Rubbish Removal states that it sorts, recycles, donates, and properly disposes of items whenever possible.

Information about the items being removed may be used to determine appropriate handling, recycling, donation, transportation, or disposal arrangements.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process submissions, understand website traffic, communicate with visitors, schedule services, or improve our online presence.

Our website may also contain links to third-party websites, including recycling facilities, disposal resources, social media platforms, mapping services, or other external resources.

Once you leave the Scott’s Rubbish Removal website and access an external website or service, that website’s privacy policy and terms may apply. Scott’s Rubbish Removal is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

Scott’s Rubbish Removal takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, prepare estimates, provide junk removal services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Scott’s Rubbish Removal holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.

Scott’s Rubbish Removal
Langley, British Columbia
Canada
Phone: 604-657-8754
Email: ac.wahs%40ereirracds

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Scott’s Rubbish Removal may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Scott’s Rubbish Removal’s website privacy practices, please contact:
Scott’s Rubbish RemovalLangley, British ColumbiaCanadaPhone: 604-657-8754Email: ac.wahs%40ereirracds